Why can't a parent create a portal account?

TROUBLE SHOOTING PARENT PORTAL ACCOUNTS 

• Check Discovery to make sure there is not an account already created for the parent.

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• If there is already an account set up, remind them of their user name and if they cannot remember their password they can 1) reset it from the login screen, 2) have the school's STS/LMETS reset it using the helpdesk website, 3) Information Systems (385-646-4524 or 385-646-5000) can help them create a new one.  

• If they do not have an account created, they can go to graniteschools.org, look for Parent & Employee Portal on the right side of the page, and enter some basic information to create their account. 
• Spanish and English Instructions can be downloaded here.
• Areas to check before and during creation of their portal account.  
  • Portal Settings Access flag has to be checked.   (See above image,)
  • The following must match Discovery exactly:
    • ​Contact's First Name
    • Contact's Last Name
    • Contact's e-mail address
    • Student's Date of Birth
    • Student ID number
  • Make sure the first and last names are not transposed.
  • Passwords cannot contain contact's names or student number, and must follow the District's length and complexity policies.
  • Once the account is submitted for creation, the parent/contact has to activate via their e-mail.  If this does not work, call Discovery-Help at 385-646-2500.

*If you are unable to resolve their problems please send us an email with student number (s), student and contact names and a brief description of the problem. We will look into the specific issue and send you more information on how to resolve the problem.